The Logistics
Challenge
After working with up to 30 carriers to supply different regions and services, a market-leading supplier of electrical componentry and machinery was looking to re-invent their distribution model.
Continued pain points for our client included:
- Complications in managing 30 supplier booking processes, invoices and enquiries.
- Loss of market share to a major competitor due to poor delivery performance.
- Increasingly costly invoicing issues, including inaccuracies, inefficiencies and an inability to communicate with suppliers to resolve problems.
- Lack of ownership over distribution.
- Limited goods control once dispatched from their Melbourne hub.
- Poor account management and communication with suppliers.
Distributing nationally to trade facilitators, medical operators, wholesalers and direct-to-consumer, our client required a comprehensive logistics solution.
Key Facts
- 18 branches nationally
- 30 incumbent suppliers
- Distributing nationally Ex. Melbourne, Vic
- Limited control over distribution model
- High value products for important applications
The Smarter
Solution
We constructed a linehaul and breakbulk model, addressing our client’s national distribution needs.
A data flow plan was integrated with existing systems for bespoke reporting, whilst single point project management saw us as the central point of communication for national movements.
We created multi-supplier solutions to meet the requirements of varying freight, business and end-customer expectations. By bridging the relationship between interstate and local supplier networks, we delivered improved efficiencies and interconnected services.
How it all works – in a nutshell:
The Results
Working with Capital Logistics, our client has:
- Re-established control over their distribution model.
- Regained market share in NSW, QLD and WA.
- Achieved major service improvements, acknowledged by their customers.
- Eliminated costly-air freight, thanks to the success of interconnecting road linehaul services and local networks.
- Our client’s customers have since used the new service model to improve their own businesses.
Case Studies
Logistics challenges
we've solved
