The Logistics
Challenge
As coordinators of approximately 175 vendors, the equipment management division (EMD) of a major Australian retailer were looking to streamline their processes and invoicing.
Continued pain points for our client included:
- Labour-heavy connote creation exercises.
- Complicated invoicing, without the ability to trace back to the job’s origin.
- Communication breakdowns between project management and vendors.
- Vendors challenged by a complex system.
- Non-conformance to strict referencing procedures.
Key Facts
- 1000+ stores nationally
- 200+ vendors
- 280 project managers to coordinate
- High complexity of invoicing
- Varying freight profiles
- Poor coordination between project stakeholders
The Smarter
Solution
We implemented a single point Freight Management System, improving transparency between our retailer and their vendors. Restricted referencing simplified invoicing, whilst a multi-supplier solution facilitated services nationwide.
To mitigate communication breakdowns, single-point project management coordinated freight rollout across multiple vendors and retailer-side project managers.
We became the communication bridge between our client’s project managers and their vendors.
How it all works – in a nutshell:
The Results
Working with Capital Logistics, our client has:
- 70% of the EMD team re-deployed within one year, thanks to new efficiencies.
- Achieved 95% DIFOT nationally.
- Realised a significant reduction in labour by way of streamlined invoicing
- Since working together for the first time, we have a 5-year working relationship… and counting.
Case Studies
Logistics challenges
we've solved
