A successful launch for an international online retailer.

As a substantial online retailer, our client required a supplier to handle their “big and bulky” movements from vendors nationally to receivers all over the country.

With no incumbent supplier, our client’s requirements included:

• Access to two-person crews for big and bulky deliveries.
• Linehaul capabilities between states.
• A controlled returns model for customer returns.
• Heavy integration with existing ERP and eCommerce systems.
• Flexibility to handle large scale-ups and immensely varying product profiles.

In addition, our client was looking to implement a new Direct Fulfillment (DF) model – facilitating the sale of goods directly from vendor premises to the receiver.